Position
Integration Coordinator
Location
Fully Remote - Anywhere in the Central US
About LightForce
LightForce is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with 3D-printed tooth-moving tools. In 2019, we launched our first product - the world’s only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at: www.lf.co
Description
This role will play a key role in the improvement of the LightForce customer journey. The role will be instrumental to addressing the needs of our customers in a timely manner and building strong communication with different departments. The ideal candidate will work closely with the Integration team, Sales, and Customer Support to drive a more efficient and influential experience for customers
Essential Duties and Responsibilities:
- Provide ongoing clinical integration support to new and existing customers to accelerate adoption of the LightForce system.
- Assist customer support with clinical questions and customer complaints
- Assist with assigning and resolving RCF tickets, also provide feedback to the Integration team of ongoing customer issues.
- Create bond reviews for each patient prior to IDB trainings
- Prep notes for Integration Specialist prior to IDB trainings
- Help Area Sales Managers with customer request and troubleshooting
- Deliver Clinical Training and presentations virtually
- Utilize data/analytics to help customer’s drive decision making
- Be creative, self-disciplined and capable of identifying and completing critical tasks independently with a high sense of urgency.
Education and Experience:
- High school diploma/GED or higher (completed and verified prior to start) from an accredited institution
- 1+ years of relevant work experience in the related health industry (i.e orthodontic, dental, practice, etc.)
- Demonstrates strong presentation and coaching skills, is self-motivated with excellent time management skills, has exceptional drive, creative energy and outstanding people skills.
- Proficiency in office desktop applications (Word, Excel, Power Point, Zoom).
Work Schedule/Hours
- Regular business hours.
Physical Demands
- While performing the essential functions of this job, an individual is regularly required to sit or stand, walk, travel (vehicle and plane), see, use hands and arms, listen, and speak.
Perks and Benefits (US Employees Only)
- Unlimited PTO for exempt employees
- 9 paid holidays per year
- Generous premium coverage for medical, dental, and vision plans
- Group plan voluntary life insurance
- Fringe benefits
- 401k retirement plan
- Paid parental leave
- Allowances for those in commercial sales positions
- Workplace perks such as food/coffee
We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. We would strongly encourage you to apply, even if you don't believe you meet every one of the preferred qualifications described.
LightForce has a Mandatory COVID-19 Vaccination Policy, which requires team members to be fully vaccinated against COVID-19 or be approved for a medical or religious exemption with accommodations in order to partake in certain activities in the United States.
LightForce is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.