Operations Project Manager


Costa Rica, Remote

About LightForce

LightForce is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with fully customized, 3D-printed tooth-moving tools. In 2019, we launched their first product - the world’s only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at www.lf.co

Role Description

As an Operations Project Manager at LightForce Orthodontics, you will be an active member of a fast-growing start-up at the forefront of digital and physical manufacturing. You will be responsible for leading multi-disciplinary teams and contractors working on projects with multiple work streams from initiation to closure to achieve the project objectives; exercising judgment in developing and implementing improved processes, supporting and launching new products/initiatives, or by driving process efficiency initiatives.

Essential Duties and Responsibilities

  • Creates and monitors project plans (from scoping to tracking resource plans)
  • Collects, analyzes, and integrates cross-functional deliverables to support business decisions
  • Effectively engages with key stakeholders (internal and external) to ensure timely achievement of project deliverables
  • Identifies interdependencies and connections between functions and ensures visibility and alignment
  • Executes project logistics, e.g., meeting scheduling, agenda, and minutes and tracking of actions, decisions, % completion on deliverables, and variances to project plans
  • Proactively identify opportunities to automate and improve operational processes
  • Support a culture of operational excellence by ensuring the right tools and processes are in place and used in a consistent manner.
  • Proactively discover or forecast potential operational issues or opportunities for improvements
  • Exercise judgment in determining, designing solutions and tools needed in order to achieve operational goals
  • Support the training efforts of our digital manufacturing technicians
  • Ensure that the best solutions (processes, tools) are being employed within our teams

Education and Experience

  • Bachelor's Degree in Business Administration or equivalent experience
  • Minimum of 2 years experience with projects / project management
  • Minimum of 2 years with related professional-level career experience in Operations
  • People Management is a plus
  • Lean/Six Sigma Certification is a plus
  • Project Management Professional (PMP) certification is a plus
  • Experience in digital dentistry or 3D printing is a plus


  • Demonstrated leadership skills managing matrix teams, influencing outcomes and key project decisions
  • Ability to build consensus and drive resolution of issues while maintaining positive working relationships across functions
  • Good technical skills, ability to troubleshoot a problem and to apply logic to fix it in the best way possible
  • Excellent communication skills
  • Good negotiation and strong persuasive abilities
  • Management skills – ability to handle a variety of diverse tasks simultaneously while achieving deadlines.
  • Critical understanding of the importance of documentation and data traceability
  • Able to work well with senior management and team, as well as mentor/lead other team members
  • Highest Reasoning Skills: Ability to apply principles of logical thinking to a wide range of intellectual and practical problems. Ability to define problems, collect data, establish facts, and draw valid conclusions
  • B2/C1 Spanish & English level