Knowledge Management Associate


Cambridge, MA

About LightForce

LightForce Orthodontics is a digital platform providing orthodontists with fully customized, 3D printed tooth-moving tools.

Founded in 2015 by Dr. Alfred Griffin, DMD, PhD, MMSc along with Dr. Lou Shuman, DMD, LightForce is revolutionizing the specialty through advanced manufacturing and technology. After four years of extensive research and development, LightForce launched their first product to the Orthodontic market- the world’s first, and only, fully customized 3D printed bracket system and digital treatment software. Learn more at www.lightforceortho.com.


I know what you’re thinking. Perhaps the Orthodontics industry isn’t what you were looking for. If I am being honest, that’s what I initially thought. But the more I learned, the more I started to see the exciting and massive opportunity. Imagine an industry that hasn’t changed in 50 years. This space is old, slow, and ripe for a team of creative and passionate people to do something BIG. We have a very real and rare opportunity to truly build a company from the ground up and disrupt a $2B industry. There aren’t many startups in Boston that can honestly say that.

As LightForce Orthodontics is growing in the market, our manufacturing team is growing rapidly. A critical aspect of the business success is to enable us to quickly onboard new hires.

As a KM associate you will be responsible for creating and administering training programs which will enable LightForce to scale its manufacturing workforce quickly and efficiently from hire until full productivity. As a KM associate you will be leading content through creation, maintenance, and continual shaping of a targeted series of custom training sessions, in the most efficient way with the highest standards possible.

The Knowledge Management associate is also responsible for building and organizing the company's training assets in knowledge base programs and to make sure that knowledge is flowing efficiently throughout the organization.

Essential Duties and Responsibilities

  • Manage and improve the current knowledge management and training programs as well as encourage use of new practices
  • Analyzing the effectiveness of the knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits
  • Utilize the knowledge base resources to design a training module for employees to help them access the knowledge management tools
  • Manage all training content and databases to ensure good visibility, use, and effectiveness of the system across the company
  • Support and maintain all content and push updates to ensure team is up to date with recent changes
  • Track and monitor certification across the company
  • Show great drive and commitment to the organization and mission; Inspires others; Maintain high standards of personal integrity;
  • Work in collaboration with people across the organization; Acknowledge others' contributions; Work effectively with diverse individuals; Willing to seek help as needed


  • An Engineering or Business degree
  • More than 2 years of experience with developing and delivering knowledge management tools and programs
  • Experience with LMS / Knowledge Management and certification tools
  • Proven ability to form and maintain highly effective working relationships with all levels of seniority
  • Experience with knowledge management systems, processes and procedures, together with an understanding of the medical device sector (plus)
  • Demonstrated excellent written and oral communication skills and the ability to clearly and accurately convey information
  • Project Management experience is required


  • Excellent communication skills with the ability to maintain constructive work relationships with the employees in all departments
  • Drive for Results: Makes things happen; Is proactive; Balances "analysis" with "doing"; Sets high standards for self; Commits to organizational goals
  • High organization, attention to details, and planning skills
  • Should be able to transform ideas of management and implement appropriate solutions in the organization
  • Good analyzing skills and ability to measure program effectiveness and ability to build continuous improvement actions


  • Flexible vacation
  • Generous premium coverage for medical, dental, and vision plans
  • Retirement benefits / accounts
  • Pre-tax commuter benefits program
  • Paid parental leave
  • Workplace perks such as food/coffee and flexible work schedules

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.